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Hours of Operation
 Our
offices are open Monday through Thursday from 9:00 AM to 5:00 PM
and on Fridays from 9:00 AM to 12:00 PM. We are closed on weekends
and holidays. We have urgent-care appointments available after an
initial telephone evaluation of your problems and assessment by
our nurses and staff. We have a full complement of emergency on-call
physicians and nurses for management of your health-care requirements
after hours. These services are available by calling our main number
(903.593.2468) via our answering service, which will relay your
needs and concerns to our professional staff.
New Patient
Procedures
If you are a new patient, and have made an appointment, you
should have received a letter welcoming you to the practice.
In that letter is a patient username and password for
you to go to the digichart
patient portal where you may completely and securely complete
your patient history forms in advance of your visit.
This will save you time at your appointment and will ensure
that your history information is organized beforehand.
This throughout history enables your healthcare provider to
more effectively discuss your current health and healthcare
concerns.
We ask that you
bring your insurance card and driver’s license to help
with the check-in process. Once you are an established patient,
you may periodically be asked to fill out a form to update
our medical records, demographic and insurance information.
Appointments
Appointments may be scheduled
during our routine office hours Monday through Thursday from
9 AM to 5 PM and Friday from 9 AM to noon. This system improves
our efficiency. We prioritize requests based upon the degree
of urgency and make every effort to return your call as quickly
as possible. Our physicians, in an effort to better serve
you, are available by appointment and usually the same day.
Please contact our business-office supervisor for questions
and concerns for patient accessibility. Appointments help
us to provide you with the time and attention we know you
deserve. We ask that you provide us with a 48-hour notice
if you are unable to keep your appointment time and to reschedule
your appointment for a time that is convenient to you. We
ask that patients arriving late for their appointment be tolerant,
allowing our staff to arrange to work you in as soon as possible.
A parent or legal guardian must accompany patients who are
minors at the time any services are rendered. As an alternative
when necessary, written permission for treatment may be provided
by a parent or legal guardian on a form available in advance
from our office.
NO CHILDREN, PLEASE!
To help protect our obstetrics patients from the possibility
of contracting contagious diseases, we cannot permit children
within our waiting or treatment areas. Please arrange for
care of your children accordingly at your appointment times.
There are public snack areas on the second floor at both Northpark
and Olympic Plaza.
Fees and Billing
It is our goal to be open about our fees and to be sensitive
to your financial situation. Please feel free to discuss any
concern about fees.
- For your convenience, the business office is open 9:00
a.m. to 5:00 p.m. by calling 903.593.2468, should you need
to verify services or discuss accounting discrepancies,
omissions, and related problems.
- In the event that you experience difficulty in meeting
your financial obligations with our practice, a patient
account representative is available to discuss your situation.
- We ask that you pay your bill in full at the time of
your appointment. However, if you are a member of an insurance
plan we are contracted with, we require only your co-payment
and/or any deductible not met. The business office will
submit your insurance claims within two working days.
Insurance
We are contracted with many health-care plans (e.g. insurance
companies) to provide service to our patients. Upon requesting
an appointment, please verify
that our physicians are providers for your insurance plan.
If so, we will file your insurance claim for you. If we are
not a contracted provider for your insurance carrier, we will
give you the copy of your charge slip to submit to your insurance
plan for reimbursement. If we will not be filing insurance
for you, our office requires payment in full at time of service.
We accept most major credit cards (Master Card, Visa &
Discover Card), checks and cash. Please call our Billing Office
at 903.593.2468 with any billing questions. We understand
the frustrations of dealing with the multiple restrictions
of various insurance plans. We will try to work with you to
solve problems, but you are ultimately responsible for understanding
your insurance plan.
Referral Authorization
If your visit requires a referral authorization from your
PCP in order for you to receive in network benefits from your
insurance company, please obtain this referral from their
office before arriving for your appointment. We will be glad
to honor the referral at the time of your visit. Due to some
PCP-directed health care plans, our staff cannot offer assistance
with this process.
Prescription Refills (Rx)
If you are calling for a prescription refill, then please
call your pharmacy. If you desire a new prescription or to
change your pharmacy, then please call during office hours
when the physician and nurse will have access to your chart
to ensure the best course of treatment. Before authorizing
a prescription refill, your physician may, in some cases,
consider it medically necessary for you to return for an office
visit. These changes will only be done during office hours.
Please also have the phone number of your pharmacy available
at the time of your call.
Laboratory Results
We will contact you regarding your results either by telephone
or by mail. Please contact our office if you do not hear from
us. Thank you in advance for your patience.
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